In any relationship, effective communication is paramount. At gusto! we choose to lean into this challenge using one powerful word of reciprocation.
We live in a world where people truly appreciate being heard. Whether on social media, in person, or on the phone, people want to be listened to – they want to have a voice – they need to be heard. The same goes in the kitchen. All over the world, kitchen teams use a unique language that may sound funny to someone who’s never experienced it before. It’s common to hear kitchen staff yelling terms like “BEHIND!” “CORNER!” “86!” and “HEARD!”
These code words are critical to the operations and safety of the team. In our business, “heard” means, “I’m listening” or “You can count on me”. Deliberately embracing the notion of HEARD gives our employees the opportunity to communicate with respect, empowerment and fun – even in the middle of a frenzied environment.
The HEARD mentality is a big part of our culture at gusto! and is our internal mantra. We believe that attitude is everything, and we set out each day with the intention of creating a positive impact on our guests and teammates.